The call you cannot take is the one at two in the morning
A burst pipe does not wait for business hours and the caller does not leave a voicemail. They hang up and dial the next plumber, and that plumber gets the job, the review and the customer. Of the 86 Nassau plumbers we measured, 13 publish no opening hours at all, so Google cannot even show them as open when that call comes. This answers the phone in your name, books the routine work, and puts the genuine emergency through to you.
Built for a plumbing business where the phone is the business
You take emergency calls and you lose some of them to whoever answered first.
You are under a sink, on a roof or driving, and the phone rings anyway.
The quiet weeks are quiet enough that a missed call in the busy ones actually hurts.
You would rather not pay a person to sit by a phone that rings a few times a night.
Not for: Not for a shop with a staffed front desk all day, where somebody already answers. This fills a gap; it does not replace a person who is doing the job well.
What the AI receptionist does on a plumbing line
Triages the emergency before anything else
Water coming through a ceiling is not a booking, it is a call that needs you. It asks what is happening, and when the answer is an emergency it stops selling and rings your phone.
Books the routine work without you
A dripping tap, a water heater quote, a drain that is slow. It knows your services, your area and your booking rules because you set them, and it puts the job in without waking you.
Takes down what you would have asked for
Address, what is leaking, how long it has been going, whether the water is off, and a number to call back. You read a summary of every call rather than a missed-call list.
Answers in the middle of the night, every night
The hours a plumbing business actually loses money in are the ones nobody staffs. That is the whole point of this, and it is why the hours on your listing need to say so too.
Never invents a price
It quotes what you gave it and nothing else. A number made up at two in the morning is an argument on the doorstep at nine.
Texts you the lead the moment it takes one
So you can override it. If you want the call, you call back; the machine is not the last word on anything.
How it goes live
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We talk through your calls
What you take, what you refuse, what counts as an emergency, and what you charge for the jobs you quote over the phone.
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You hear it answer before it goes near your line
Call the demo, talk to it like a caller with a leak, and note what it should have said instead. It changes before anybody real hears it.
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It goes on your number and you read every call
Your existing number, no porting. Every call arrives as a text and a summary, and you can switch it off in one message.
Common questions
- Will a customer know it is not a person?
- It never claims to be one. It says it is the front desk, it helps, and if the caller asks to speak to you it says so plainly and takes the message. Pretending is what loses the customer when they find out, which they always do.
- What happens if it is a real emergency?
- It stops trying to book and puts it through to you, and for anything involving danger it tells the caller to ring emergency services first. It is a receptionist, not a dispatcher, and it is built to know the difference.
- What does it cost for a plumbing business?
- $249/mo flat for the receptionist alone, which covers 150 calls a month, then 75 cents a call. Inside the Front Desk plan it is $299/mo with missed-call text-back and website chat as well. No setup fee and no contract.
- Can it book straight into my calendar?
- It books following the rules you set: your hours, your service area, and what needs a callback from you rather than a booking. When a job needs your judgement it takes the details and hands them over instead of guessing.
Read next
Talk to the front desk, live
Pick plumber and talk to it the way a caller with a burst pipe would.
What an AI receptionist costs
The whole price out loud, what it covers, and what it refuses to do.
What 86 Nassau plumbers look like to Google
The sweep behind the number above: hours, reviews, photos and who appears for their own town.
What your missed calls cost
Your calls, your job value, your arithmetic, worked out in your browser.
Hear it take a two in the morning call
Talk to the demo like a customer with a leak, then send your business name and town and the reply shows exactly how it would answer your line. Free, usually the same day.
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