On the coldest night of the year every call arrives at once
Heating and cooling does not get a steady phone. It gets nothing for a two weeks and then forty calls in a night, and the ones you cannot pick up go to whoever did. Of the 83 Nassau heating and cooling companies we measured, 44 do not appear in the first sixty results for the best in their own town, which means the calls you do get are worth more than they look. This answers every one of them in your name.
Built for a heating and cooling business with a season
Your phone goes from quiet to unanswerable in the space of one cold snap.
You are on a roof or in a crawlspace when the calls come, and they come anyway.
You would rather not hire for a peak that lasts a two weeks.
A no-heat call at nine at night is worth answering and you cannot always answer it.
Not for: Not for a company already running a staffed dispatch desk through the season. This is for the business where the owner is the dispatcher and the installer at the same time.
What the AI receptionist does on a heating and cooling line
Handles the surge without putting anyone on hold
Forty callers at once is the case that breaks a one-person phone. Every one of them gets answered at the same moment, which is the thing a person physically cannot do.
Knows no heat is different from a service call
A house with no heat in February is triaged first and goes to you. A filter change and a maintenance visit get booked without you ever seeing them.
Asks the questions you would ask
What the system is, how old, what it is doing now, whether there is any heat at all, and whether anyone vulnerable is in the house. You get the answers, not a callback list.
Books the quiet season too
The tune-ups and the maintenance plans that fill a slow week are exactly the calls an owner is least likely to chase. It takes those while you are on a job.
Never quotes an install price you did not set
A system quote over the phone is a number you have to honor. It gives yours or it takes the details and hands them to you.
Texts you every lead as it lands
Through the peak, that text is your dispatch board. You can pick any call up yourself and it steps out of the way.
How it goes live
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We map your season
What counts as an emergency in February and what counts in July, which jobs you quote over the phone, and what you want asked before anything is booked.
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You hear it take a no-heat call
Call the demo, play the customer with a dead furnace, and note what it should have said. It changes before it goes near your number.
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It answers your line and you read every call
Your existing number, no porting, a text per lead, and off again in one message if you want it off.
Common questions
- Can it cope when the phone goes mad in a cold snap?
- That is the case it exists for. Every caller is answered at once rather than queued, which is the one thing a single person cannot do no matter how fast they work. The busy week is where this pays for the quiet ones.
- Will it know the difference between no heat and a tune-up?
- Yes, because you tell it what counts. A house with no heat gets triaged and put through to you; a maintenance visit gets booked. The rules are yours and you can change them in a message.
- What does it cost for a heating and cooling business?
- $249/mo flat for the receptionist alone, which covers 150 calls a month, then 75 cents a call. Inside the Front Desk plan it is $299/mo with missed-call text-back and website chat as well. No setup fee and no contract.
- Can I turn it off out of season?
- Yes. Month to month, cancel in one email, and no setup fee to come back. Plenty of this trade only wants it from October, and that is a reasonable way to buy it.
Read next
Talk to the front desk, live
Pick heating and cooling and talk to it the way a customer with no heat would.
What an AI receptionist costs
The whole price out loud, what it covers, and what it refuses to do.
What 83 Nassau HVAC companies look like to Google
The sweep behind the number above: who appears for their own town, and what the listings are missing.
What your missed calls cost
Your calls, your job value, your arithmetic, worked out in your browser.
Hear it take a no-heat call
Talk to the demo like a customer with a dead furnace, then send your business name and town and the reply shows exactly how it would answer your line. Free, usually the same day.
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